Terms and conditions United States
These Terms of Service (“Terms”) govern your access to and use of the Rumba 2 Go mobile application, website, and any related content, products, or services (collectively, the “Services”), made available to you by Rumba 2 Go, a service operated and managed by JJ Tech Innovations LLC, a limited liability company organized and existing under the laws of the State of Florida, with a principal place of business located in Jacksonville, FL, United States.
By registering for, accessing, or using our Services, you agree to be legally bound by these Terms. These Terms constitute a legally enforceable agreement between you (“User”, “you”, or “your”) and Rumba 2 Go. If you do not agree to these Terms, you may not access or use the Services.
These Terms apply regardless of the device or platform you use to access our Services and are effective in any U.S. jurisdiction in which Rumba 2 Go operates or provides services.
Acceptance of Terms
By registering, creating an account, or using the Rumba 2 Go application or website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms or the Privacy Policy, you may not access or use the Services.
User Registration and Account Requirements
To access certain features of the Rumba 2 Go platform, you must create an account and provide accurate, complete, and up-to-date information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately if you suspect any unauthorized use of your account.
Please note that Rumba 2 Go does not provide household services, sell goods, or operate as a traditional staffing or domestic employment agency.
All services accessed through the platform are offered directly by independent third-party providers (“Service Providers”) who are not employees, agents, or representatives of Rumba 2 Go.
Rumba 2 Go serves solely as a technology platform and communications intermediary, connecting users with independent Service Providers who are solely responsible for the services they offer. By submitting a service request, you authorize Rumba 2 Go to match you with an available Service Provider in your area. Once the Service Provider accepts the request, the service is rendered directly between you and the Provider. You are responsible for paying the Provider through the platform’s designated payment system.
To use the Rumba 2 Go platform, you must create and maintain an active personal user account (“Account”). For safety, security, and compliance reasons, each individual is permitted to have only one active Account.
To register and use the Services, you must:
- Be at least 18 years old or the age of majority in your jurisdiction,
- Be legally authorized to receive services at the location where the services will be performed (e.g., the owner or lawful tenant of the household or property),
- Provide certain personal information to Rumba 2 Go, including but not limited to your full name, contact details, service address, and valid payment method.
Use of the Application
You agree to use the Rumba 2 Go application and services solely for lawful purposes and in accordance with all applicable federal, state, and local laws and regulations.
Any use of the platform for unlawful, fraudulent, abusive, or unauthorized purposes is strictly prohibited and may result in suspension or termination of your account and legal action where applicable.
The following are examples of unauthorized or prohibited activities on the platform. This list is not exhaustive:
- Circumventing the platform’s payment system, including attempting to make payments directly to Service Providers outside of the application.
- Engaging in or facilitating criminal activity, fraud, theft, or any illegal conduct while using the platform.
- Causing physical harm or threatening behavior toward clients, tenants, service providers, or third parties.
- Allowing another individual to access or use your personal account without prior written consent from Rumba 2 Go.
- Repeated no-shows: Failure to appear for three (3) confirmed service appointments without timely cancellation or notice may result in temporary or permanent deactivation.
- Consistently poor ratings and performance: Users (including Service Providers) who receive persistent low reviews and show no effort to improve may be subject to review or removal.
- Failure to complete assigned checklists or tasks as required by the platform’s operational procedures, indicating negligence or lack of intent to fulfill service expectations.
- Sexual harassment or inappropriate conduct: Any instance of verbal, physical, or non-verbal sexual harassment is strictly prohibited. Violation of this rule may result in immediate account termination and possible referral to law enforcement or civil action, in accordance with applicable laws.
Rumba 2 Go reserves the right to review and investigate reported conduct at its sole discretion, and to take appropriate action, which may include suspension, deactivation, or legal recourse.
You may request access to our full platform policies at any time. Instructions on how to do so are detailed in Section 9 of these Terms of Service.
You may NOT engage in the following actions unless expressly authorized by Rumba 2 Go in writing or as permitted under applicable United States federal or state law:
a. Share, download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any content included in or derived from the Services.
b. Duplicate, alter, disassemble, decompile, reverse engineer, or decode the platform or any part of it (including underlying algorithms, code, or concepts), nor attempt to do so.
c. Upload, distribute, or publish any files containing malicious code, viruses, corrupted files, or software intended to damage or interfere with the proper functioning of computers, networks, or the Services.
d. Use, reproduce, or remove any intellectual property notices (such as trademarks or copyright statements) contained on the platform.
e. Use unauthorized automated software (such as bots, scripts, exploits, or hack tools) or any other technology designed to interfere with or alter the Services.
f. Commercially exploit the Services without prior written approval, including but not limited to unsolicited advertisements, spam, chain letters, or unauthorized promotions.
g. Use the Services in any way that interferes with, disrupts, overburdens, or negatively affects the platform, its performance, or the experience of other users.
h. Attempt to gain unauthorized access to user accounts, systems, or networks connected to Rumba 2 Go.
i. Use another person’s account, identity, or device without their explicit consent.
j. Bypass, disable, or tamper with any security features or content protection mechanisms implemented by the platform.
k. Use automated tools or manual methods (including robots, scrapers, crawlers, or similar technologies) to monitor, collect, or extract data from the platform without authorization.
l. Introduce viruses, trojans, worms, logic bombs, or any content that is malicious or technologically harmful.
m. Use the Services to post or distribute content that is fraudulent, abusive, obscene, offensive, harmful, harassing, or otherwise in violation of any rights of others.
n. Spread misleading statements, phishing schemes, pyramid schemes, or other unauthorized commercial communications.
o. Impersonate any person or entity, including Rumba 2 Go staff or representatives, or misrepresent your affiliation with any organization.
p. Violate any applicable federal, state, or local laws or regulations in connection with your use of the Services or the content accessed through it.
q. Use the Services in any way that is inconsistent with or prohibited by these Terms of Service or any other agreements with Rumba 2 Go.
r. Encourage, promote, or enable others to engage in any of the activities described above.
These guidelines are in place to protect both users and service providers within the Rumba 2 Go community. Violation of any of these provisions may result in immediate suspension or termination of your account, as well as potential civil or criminal liability under applicable United States law.
Interactions between participants and Users in the community
Some Services offered by Rumba 2 Go may include interactive features that allow users to engage with one another—such as community forums, comment sections, collaborative spaces, messaging, or other shared environments. You are solely responsible for your interactions with other users on or through the platform.
JJ Tech Innovations LLC, the operator of Rumba 2 Go, reserves the right—but is not obligated—to monitor user interactions to ensure compliance with these Terms of Service. However, we do not assume any liability for the actions, omissions, or conduct of other users, nor for the outcome of any interactions you may have with them.
If you have a dispute with one or more users, you agree to release JJ Tech Innovations LLC and its affiliates, employees, agents, partners, and licensors from any and all claims, demands, liabilities, damages, losses, or expenses—known or unknown, direct or indirect, arising out of or in any way related to such dispute.
By agreeing to this clause, you knowingly and voluntarily waive any legal protections or statutes (including, for example, California Civil Code §1542) that would otherwise limit the scope of this release.
User-Generated Content
If any part of our Services allows you to create, upload, or share content—such as posts, comments, messages, files, or other material in forums, virtual classrooms, support threads, or community areas—you agree to comply with all applicable Supplemental Policies, including but not limited to community guidelines, participation rules, and behavioral standards.
These policies will be clearly accessible to you and are binding in addition to these Terms of Service. Failure to follow such policies may result in removal of your content, suspension of your account, or permanent termination of your access to interactive features or the platform as a whole.
The following provisions apply specifically to Independent Service Providers (“Third-Party Providers”) who deliver services through the Rumba 2 Go platform:
Third-Party Providers may apply to offer services via the Rumba 2 Go application, and upon successful onboarding, will receive real-time service request notifications from Clients.
Providers can access details through the app, including:
- Client profiles,
- Service location and type of property,
- Estimated duration of service,
- Compensation offered, and
- Ratings and reviews left by previous Clients.
By accepting a service request, the Provider commits to fulfilling the assignment. If the Provider fails to show up without prior notice, the Client has the right to:
- Cancel the request,
- Report the issue to Rumba 2 Go support, and
- Request a replacement Provider.
Rumba 2 Go will make reasonable efforts to urgently assign an alternative Provider to complete the service on the same day, when possible.
Failure by a Provider to appear for a confirmed service without adequate notice will result in an official warning. Accumulating three (3) such warnings may lead to temporary suspension or permanent deactivation of the Provider’s account, at Rumba 2 Go’s sole discretion.
Rumba 2 Go may make its Services or booking options accessible through third-party marketing, content, or promotional channels not controlled or provided by Rumba 2 Go—such as external advertising or referrals initiated by other users. These tools are used solely to broaden reach and connect with new clients. Rumba 2 Go does not endorse or guarantee the accuracy of third-party content and assumes no responsibility for materials or communications originating outside of the platform.
The following terms apply to Clients who request services through the Rumba 2 Go platform:
Clients may request services on-demand, including same-day requests, subject to Provider availability.
Clients will have access to relevant Provider information, which may include:
- Service Provider profile,
- Start date on the platform,
- Past service history,
- Average 5-star rating, and
- Client reviews from previous assignments.
Clients may:
- Send a direct service request to a specific Provider for a specific date. The Provider must accept the request in order to confirm the service.
- Submit an open request, which allows any available Provider in the area to view and accept the job on a first-come, first-served basis.
If a Client cancels the request after the Provider has initiated check-in, the cancellation will be subject to the Rumba 2 Go Payment, Refund, and Cancellation Policy.
In such cases, the Client may be responsible for a transportation reimbursement fee to the Provider, which is determined at Rumba 2 Go’s sole discretion based on distance and time.
Clients will be asked to provide a reason for cancellation, which helps us improve platform accountability and ensure fair treatment for Providers.
If the Provider is able to find another job opportunity in the same area after a Client cancellation, Rumba 2 Go may choose to apply the transportation fee as a credit toward that next appointment instead of issuing a separate reimbursement.
We value honest, constructive feedback from our community. Your reviews and testimonials (hereinafter referred to as “User Reviews”) help us improve our services and foster trust among users of Rumba 2 Go.
By submitting a User Review, you agree to the following:
- Your Review complies with these Terms of Service.
- You are a genuine user of the course, content, service, or tool that you are reviewing.
- Your Review reflects your honest experience, opinions, findings, or beliefs about the product or service.
- If you received the service, material, or access for free or have a material connection with Rumba 2 Go or JJ Tech Innovations LLC that may influence your review, you must clearly disclose that relationship in plain, visible language in your Review, in accordance with Federal Trade Commission (FTC) guidelines.
We reserve the right, at our sole discretion, not to publish or to remove any Review that:
- We reasonably believe to be false, misleading, or fraudulent;
- Is unrelated to the services or tools offered by Rumba 2 Go;
- Contains illegal, harassing, hateful, or discriminatory content, including but not limited to race, gender, sexual orientation, ethnicity, disability, or any other protected characteristic;
- Is defamatory, libelous, or abusive;
- Violates any applicable federal, state, or local laws;
- Includes:
- Illegal content;
- Trade secrets or insider information;
- Sensitive or protected personal, financial, health, or medical data;
- Any information gathered for law enforcement or security purposes.
We make reasonable efforts to review and publish submitted Reviews in a timely manner. However, submission does not guarantee publication. A Review may be withheld or removed if it violates these Terms or applicable U.S. laws.
Please note that Reviews may be visible to other users and the public. Once published, we do not guarantee that you will be able to edit or delete your Review through the platform or services of JJ Tech Innovations LLC.
Content
All content provided through the Rumba 2 Go platform, including but not limited to courses, downloadable materials, digital tools, and documentation, is the exclusive property of JJ Tech Innovations LLC or its authorized licensors. This content is protected under U.S. intellectual property laws, including but not limited to copyright, trademark, and trade dress laws.
You may not reproduce, distribute, publicly display, modify, create derivative works from, or otherwise exploit any content from Rumba 2 Go without express written permission from JJ Tech Innovations LLC. Unauthorized use may result in civil or criminal liability.
Linking Policy
You may include links to publicly accessible pages of the Rumba 2 Go website or application, provided that:
- The link is created in a fair, lawful, and non-misleading manner;
- The link does not damage the reputation of Rumba 2 Go;
- The link does not imply any association, endorsement, or sponsorship by Rumba 2 Go unless such relationship has been formally approved in writing.
You may not:
- Frame our website or application within another site;
- Use our name, logo, or other branding elements without prior written consent;
- Suggest or imply any form of commercial relationship or approval that does not exist.
JJ Tech Innovations LLC reserves the right to revoke linking permission at any time, without notice or explanation.
If you wish to use or link to content beyond what is described above, you must submit a written request to our legal and licensing team at:
Please include a detailed description of the intended use, context, and any relevant affiliations or business purposes.
When our Services contain links to third-party websites or external resources, such links are provided for informational and convenience purposes only. The inclusion of these links does not constitute an endorsement, sponsorship, or warranty by Rumba 2 Go or JJ Tech Innovations LLC of the content, products, services, or information found on those third-party sites.
We have no control over the content, availability, operations, or privacy practices of third-party websites. By choosing to access these external resources, you do so entirely at your own risk. We encourage users to review the terms of use and privacy policies of any third-party websites they visit.
For more information on how we handle third-party links, please refer to our Privacy Policy.
Our Reviews and Recommendations
From time to time, Rumba 2 Go may publish product or service reviews, rankings, or recommendations for the purpose of informing, educating, and guiding our user community. These materials are prepared by professionals or contributors with relevant experience and aim to be objective, accurate, and helpful.
However, such reviews and recommendations are opinion-based and reflect the subjective perspectives of their respective authors. They are not intended to serve as definitive or exclusive purchasing advice. We strive to be transparent and informative, but final purchasing decisions are the sole responsibility of the user.
Please note:
- Some reviews may become outdated over time.
- Not all available alternatives on the market are necessarily included.
- Your individual experience with a recommended product or service may differ from what is described.
Accordingly, Rumba 2 Go and JJ Tech Innovations LLC disclaim any liability for purchasing decisions made in reliance on our reviews, opinions, or recommendations.
Advertising
To support the editorial and educational work provided through Rumba 2 Go, we include advertising and other commercial content within our services and publications.
One way we monetize content is by incorporating affiliate links in our articles, guides, and recommendations. This means that if you access a product or service through one of these links and complete a purchase, Rumba 2 Go may receive a commission or other compensation for the transaction—at no additional cost to you.
We are committed to transparency and comply with the Federal Trade Commission (FTC) guidelines regarding disclosures of affiliate relationships.
Intellectual Property
All intellectual property rights in the content and design of Rumba 2 Go are owned exclusively by JJ Tech Innovations LLC or its authorized licensors. Unauthorized use of any copyrighted material is strictly prohibited.
The Services offered by Rumba 2 Go include proprietary educational and professional content, which remains the sole property of JJ Tech Innovations LLC (or its authorized licensors, as applicable).
Between you and JJ Tech Innovations LLC, the latter retains exclusive ownership of all intellectual property rights related to such content at all times. You are granted a limited, non-exclusive license to use this content only within the scope permitted by these Terms and any additional applicable agreements. We expressly reserve all other intellectual property rights in the content made available through our services.
You agree to the following conditions:
- You will not engage in any action that infringes, violates, or misappropriates the intellectual property rights of Rumba 2 Go or its contributors.
- You will not modify, delete, or alter in any way any physical or digital copies of materials you have downloaded or printed from our Services.
- You will not use any content, illustrations, photographs, video or audio sequences, or graphics separately from the accompanying text.
- You will always provide proper attribution to Rumba 2 Go and to any identified contributors or authors of the content.
Commercial Restrictions:
Use of any portion of the content available on Rumba 2 Go for commercial purposes is expressly prohibited without prior written license granted by us.
If you wish to obtain a license to use, reproduce, or republish any portion of our content, please contact our legal and commercial team at:
info@rumba2go.com
User Intellectual Property and Content License
You retain all intellectual property rights in the content you create or share on Rumba 2 Go (“Your Content”), and you remain free to distribute or use it as you wish.
However, by posting, submitting, or uploading content through our Services, you grant JJ Tech Innovations LLC and any third parties authorized by us (including other platform users) a license to use Your Content under the terms described below.
Unless otherwise agreed in writing by JJ Tech Innovations LLC, the license you grant to us is:
- Worldwide: valid throughout the world;
- Non-exclusive: you may grant similar licenses to others;
- Royalty-free: you will not receive any payment or royalties for use of Your Content under this license (although Rumba 2 Go may, at its discretion, offer compensation or monetization opportunities);
- Irrevocable: you cannot revoke this license once granted.
Under this license, JJ Tech Innovations LLC and its licensees may (but are not obligated to):
- Copy, use, transmit, reproduce, distribute, publicly display, and store Your Content on our systems or platform, making it visible to other users;
- Modify Your Content and create derivative works, including editing or generating alternative versions;
- Use, distribute, market, and otherwise exploit Your Content;
- Sub-license any or all of these rights to other platform users or authorized third parties.
This license may be exercised for any lawful purpose, including but not limited to:
- Operating, improving, and maintaining the Services, ensuring proper platform functionality, and developing new features;
- Promoting and commercially positioning Rumba 2 Go, its services, collaborators, and both our and your content.
This license shall remain in effect for as long as Your Content is protected by intellectual property laws in the United States.
User Comments, Feedback, and Conduct
If you post comments on our Services, they must be relevant, respectful, and truthful. Repetitive comments, unauthorized advertising, offensive language, or misleading content are strictly prohibited.
We do not tolerate confrontational or abusive behavior toward our writers, contributors, or any other users. In cases of serious or repeated violations, we reserve the right to delete your profile and suspend or terminate your access to the platform.
By providing feedback, suggestions, or ideas to Rumba 2 Go, you agree that JJ Tech Innovations LLC and its licensees may use such contributions without prior notice, compensation, or any other obligation to you. You also acknowledge and agree that we may be independently developing similar ideas internally or may have received them from third parties without any obligation or liability to you.
Unsolicited proposals concerning products, services, content, or features are not accepted. You waive any claims to rights over such ideas (“Ideas”), even if they are similar or identical to current or future projects developed by our internal or external collaborators. JJ Tech Innovations LLC is not responsible for any unauthorized use of such Ideas by third parties.
Third-Party Content
Our Services may provide access to content owned or created by third parties, including materials, posts, comments, or links generated by other users or external entities.
You may use such content only as permitted by the Services, these Terms, and any other applicable agreements. Any other use without the express permission of the respective rights holders is strictly prohibited.
The information and materials provided by third parties through Rumba 2 Go have not been verified or endorsed by JJ Tech Innovations LLC. The opinions expressed by other users or contributors on the platform do not necessarily reflect the official views, principles, or positions of Rumba 2 Go or its operators.
Changes to the Terms
Rumba 2 Go reserves the right to modify these Terms and Conditions at any time. Changes will become effective immediately upon posting on our website or within the application. It is the user’s responsibility to review these Terms periodically to stay informed of any updates or modifications.
Your continued use of our Services after any changes constitutes your acceptance of the updated Terms. If you do not agree with the new Terms, you must stop using the Services.
Limitation of Liability
Rumba 2 Go does not guarantee that our Services will be error-free, uninterrupted, or free from technical failures.
We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use or inability to use our Services.
No Responsibility for Viruses
While we strive to maintain secure and reliable Services, we do not guarantee that our platform is free of errors, technical faults, or computer viruses.
You are solely responsible for properly configuring your computer systems, software, and devices to access and use our Services. You must also ensure that you have up-to-date antivirus and security software installed to protect your devices and data.
JJ Tech Innovations LLC shall not be responsible for any damages, losses, or harm caused by viruses, malware, or other malicious software that may affect your equipment or information when using Rumba 2 Go’s Services.
Additional Legal Note on Data Security
In accordance with applicable U.S. laws and best practices (such as the FTC guidelines on data security and user responsibility), users are responsible for maintaining appropriate security measures to protect their personal data and devices from risks including viruses and cyber attacks.
Our Liability for Losses or Damages Suffered by You
To the fullest extent permitted by applicable U.S. law, JJ Tech Innovations LLC, its legal representatives, directors, shareholders, employees, or independent contractors shall not be liable, jointly or severally, for:
- Any indirect, special, incidental, exemplary, consequential, or punitive damages;
- Damages arising from service interruptions, deletion of files, emails, or data; errors, malfunctions, or failures of the system; computer viruses; delays in operation or transmission; loss of profits, data, use, business, or goodwill;
- Improper or unauthorized use by you of the Service or any content made available on or through the Rumba 2 Go Services.
These limitations of liability apply regardless of the legal theory under which a claim or damage is asserted, whether based on contract, indemnity, tort (including negligence), strict liability, statute, or any other legal or equitable theory.
If any applicable law does not allow the exclusion or limitation of liability as stated above, then the limitations shall apply to the maximum extent permitted by such law.
Governing Law and Jurisdiction
Effective Date: July 2, 2025
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Jacksonville, Florida.
Dispute Resolution; Arbitration Agreement; Class Action and Jury Trial Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH INDIVIDUAL, BINDING ARBITRATION AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.
Mandatory Individual Arbitration
Except as otherwise provided below, you and JJ Tech Innovations LLC agree that any dispute, claim, or controversy between you and us arising in connection with or relating in any way to the Services, these Terms, or the relationship between the parties (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory), will be resolved through final and binding individual arbitration rather than in court.
This arbitration agreement applies to all disputes, past, present, and future. The arbitrator, and not any court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this agreement to arbitrate, including but not limited to any claim that all or part of this agreement is void or voidable.
Exceptions
This arbitration agreement does not apply to:
- Claims that qualify for small claims court on an individual basis in your county or state of residence;
- Claims for injunctive or equitable relief to prevent the unauthorized use or abuse of the Services or intellectual property violations (e.g., trademark, copyright, trade secret, or patent rights);
- Regulatory or legal action brought by JJ Tech Innovations LLC against individuals or entities violating its Terms of Use or operating policies.
Waiver of Jury Trial and Class Actions
YOU AND JJ TECH INNOVATIONS LLC AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN ANY CLASS ACTION, REPRESENTATIVE ACTION, OR CLASS ARBITRATION. YOU MAY ONLY BRING CLAIMS ON YOUR OWN BEHALF AND NOT ON BEHALF OF OTHERS.
Arbitration Process
The arbitration shall be conducted by a single arbitrator and administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitration will be conducted in Jacksonville, Florida, unless both parties agree otherwise in writing.
Each party is responsible for its own attorney’s fees unless the arbitrator awards otherwise under applicable law. Claims must be filed within one (1) year from the date the dispute arose, or they will be forever barred.
Survival of Arbitration Agreement
If any portion of this arbitration agreement is found to be unenforceable, the remaining portions shall remain in full force and effect. If this arbitration agreement is found to be unenforceable with respect to a particular claim, then the exclusive jurisdiction for that claim shall be the state or federal courts located in Duval County, Florida, and both parties submit to the personal jurisdiction of such courts.
Waiver of Class Action and Jury Trial
You and JJ Tech Innovations LLC agree, to the fullest extent permitted under applicable U.S. law, to waive any right to a trial by jury and to waive participation in any class action, class arbitration, representative action, or consolidated proceeding, whether in arbitration or in court.
This means that you may only bring claims on your own behalf, not on behalf of any group, class, or third party—except where legally authorized to act as a guardian or representative of a minor or legally incapacitated individual.
Any arbitration must be conducted on an individual basis unless both you and JJ Tech Innovations LLC expressly agree in writing to a class or collective proceeding.
If a court or arbitrator determines that the class action waiver or jury trial waiver is unenforceable as to a particular claim, then this entire Arbitration Agreement will be null and void as to that claim, and such claim may proceed in court.
Opt-Out Procedure for Arbitration Agreement
If you do not wish to be bound by the Arbitration Agreement, you must send a written opt-out notice via email to: info@rumba2go.com within thirty (30) calendar days of your first acceptance of these Terms and Conditions.
The notice must include:
- Your full legal name
- Physical and email address
- Phone number
- A clear statement that you wish to opt out of the arbitration agreement
- Your signature (typed or handwritten)
Failure to submit a timely opt-out notice will constitute your agreement to the arbitration terms set forth herein. Opting out of arbitration will not affect any other provision of these Terms and Conditions.
Notice and Informal Dispute Resolution Requirement
Before initiating arbitration, both parties agree to make a good faith effort to resolve the dispute informally. You must provide a written notice of dispute to JJ Tech Innovations LLC that includes:
- Your name and contact information
- A description of the dispute
- Relevant details and supporting facts
- A signed statement declaring your intent to resolve the issue
Once the notice is received, the parties will have up to sixty (60) days to negotiate and attempt to reach a mutual resolution. This may include a phone call or video conference as part of the resolution process.
Completing this step is a mandatory condition before proceeding to formal arbitration.
Applicable Rules and Governing Law
Arbitration shall be administered by a recognized arbitration provider (such as the American Arbitration Association) under its Consumer Arbitration Rules, as modified by this agreement.
Unless otherwise agreed, arbitration will be conducted remotely (by phone, video, or online), and presided over by a single neutral arbitrator.
The arbitrator will issue a reasoned and binding decision after the hearing.
Both parties agree that any attorneys participating in the arbitration must certify that the claims and defenses are not frivolous, and are presented in good faith. Sanctions may be imposed for violations, in accordance with Federal Rule of Civil Procedure 11 or equivalent standards under applicable state law.
Except where specifically prohibited, the arbitrator may award any relief available in court, including attorney’s fees and costs, to the extent permitted by applicable U.S. law.
Confidentiality of Arbitration Proceedings
Both parties agree to maintain the confidentiality of all information disclosed during the arbitration process, except where disclosure is necessary to enforce the arbitration award or required by applicable law, court order, or governmental regulation.
This confidentiality clause reflects JJ Tech Innovations LLC’s commitment to providing a fair, efficient, and legally compliant method of resolving disputes that may arise from the use of Rumba 2 Go’s platform, services, or content.
Opt-Out of Future Changes to Arbitration Agreement
Notwithstanding any other provision, if JJ Tech Innovations LLC makes any future material changes to this Arbitration Agreement (except for changes to its contact information or other administrative updates), you have the right to reject those changes.
To do so, you must send an email to: admin@rumba2go.com within thirty (30) days of the effective date of the updated Arbitration Agreement. Your email must include:
- Your full legal name
- Your complete mailing address
- A current telephone number
- A clear reference to the specific change(s) you are rejecting
- The email address or username associated with your Rumba 2 Go account or any purchases
You must also include a signed statement, either handwritten or electronically signed, expressing your intent to reject the specified change(s). This opt-out will not affect any prior versions of the arbitration agreement you agreed to, and it does not constitute a full opt-out from arbitration, unless specifically stated and permitted under the applicable version you originally accepted.
Severability and Survival
If any provision or part of this Arbitration Agreement is held to be invalid, unenforceable, or void under applicable U.S. law, such portion shall be deemed severable. The remainder of the agreement shall remain in full force and effect and shall be construed in a manner that most closely reflects the original intent of the invalidated provision.
However, if any court or arbitrator determines that the arbitration may proceed as a class or representative action, or that the designated arbitration process is unenforceable for joint claims, and all avenues of appeal are exhausted, then this Arbitration Agreement shall be deemed null and void in its entirety with respect to such claims.
This Arbitration Agreement shall survive the termination of these Terms and Conditions and of your relationship with Rumba 2 Go. Except as expressly stated in the opt-out procedures above, this agreement supersedes any prior arbitration agreements or waivers of class action or jury trial rights that you may have previously entered into with JJ Tech Innovations LLC.:
MISCELLANEOUS PROVISIONS
You may not assign, delegate, or transfer any of your rights or obligations under these Terms and Conditions, in whole or in part, whether by operation of law or otherwise, without prior written consent from JJ Tech Innovations LLC. We reserve the right to assign or transfer our rights and obligations under these Terms at any time without notice or your consent.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable under applicable U.S. law, such provision shall be severed or modified to the minimum extent necessary to make it valid and enforceable, and the remainder of these Terms shall remain in full force and effect.
These Terms and Conditions, along with any supplemental policies or legal notices published by JJ Tech Innovations LLC (including our Privacy Policy, Refund Policy, and any service-specific terms), constitute the entire agreement between you and Rumba 2 Go and supersede any prior or contemporaneous oral or written agreements regarding the subject matter.
Any provisions of these Terms that, by their nature, should reasonably survive termination of your relationship with Rumba 2 Go—including but not limited to intellectual property, disclaimers, limitation of liability, indemnity, arbitration, and dispute resolution provisions—shall continue in full force after termination.
Failure by JJ Tech Innovations LLC to enforce any provision or right under these Terms shall not be deemed a waiver of future enforcement of that or any other right, unless expressly waived in writing by an authorized representative.
Both parties reserve the right to pursue any legal or equitable remedies available under applicable law without limitation to the rights set forth herein.
JJ Tech Innovations LLC shall not be held liable for delays or failures in performance resulting from causes beyond its reasonable control, including but not limited to: natural disasters, acts of war or terrorism, government actions, public health emergencies, labor strikes, or disruptions in utilities or internet services.
This agreement is exclusively between you and JJ Tech Innovations LLC. No third party shall have any rights or be considered a beneficiary of this agreement under any applicable law.
CONTACT INFORMATION
If you have any questions or concerns regarding these Terms and Conditions, please contact us via our website’s contact form or by email at: info@rumba2go.com
By accessing or using the services provided by Rumba 2 Go, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
